The Human Element in Intezer’s AI SOC: Balancing Automation with Expertise - SharITSec

AI-powered security operations centers (SOCs) are transforming how organizations detect and respond to threats. Intezer’s AI SOC represents a significant advancement in this field due to its thoughtful integration of human expertise alongside artificial intelligence. 

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This approach ensures technological efficiency while applying the irreplaceable value of human instinct to specific parts of the process.

AI + Humans: Better Together

AI excels at managing high-volume, routine tasks like initial alert triage and investigations. Automating these processes not only ensures speed and consistency, but also significantly reduces analyst fatigue and allows security teams to focus on more impactful, strategic initiatives.

Yet, there are moments when human intervention is essential. Particularly when it comes to deep incident response scenarios or highly complex cases, human judgment and critical thinking become crucial following the initial alert triage. In these scenarios, our security experts need to step in, assisted by AI tools and co-pilots to enhance their effectiveness and accelerate resolution times. However, our human analysts’ efforts are best invested in strategically refining the AI machinery itself.

Much like the transformative shift from traditional IT operations to DevOps practices, the role of humans in our AI SOC transitioned from tactical firefighting to strategic development and continuous improvement of the technology’s infrastructure.

Intezer’s Humans at Work 

On-Demand Assistance

Intezer’s platform provides on-demand, concierge access to security experts for any alert or incident. These specialists help users understand AI verdicts, confirm investigation findings, or conduct deeper analysis when necessary, ensuring that complex or unusual security situations receive appropriate human attention, while the AI handles routine tasks.

Quality Assurance

Behind the scenes, Intezer maintains a scientific approach to quality control. The team regularly conducts manual investigations of randomly selected alerts across customer environments. This creates a continuous performance measurement to benchmark our AI against, yielding precise metrics on accuracy, noise reduction, and processing speed.

When the AI makes mistakes—as any system occasionally will—these instances become valuable learning opportunities. The team extracts insights weekly to drive platform improvements and ensure the technology continues to meet rigorous performance standards.

You can read more about Intezer’s scientific approach to quality assurance here.

Threat Intelligence and Research

Our threat research team contributes significantly to the cybersecurity community through their work on threat actor attribution, advanced persistent threats (APTs), and reverse engineering of emerging threats. This expertise directly enhances the AI SOC’s capabilities, keeping the platform informed of the latest threat intelligence and detection methodologies.

Implementation and Optimization 

Intezer’s customer success team ensures proper implementation of the AI SOC within each organization’s unique environment. They help customers achieve optimal security outcomes through proper configuration and utilization of the platform’s capabilities.

Finding the Right Balance

The integration of human expertise with AI automation creates several practical advantages:

• Complex threats that might confuse purely automated systems can be properly contextualized.
• The system continuously improves through human feedback loops.
• Organizations gain confidence in AI verdicts, knowing human experts verify and refine the underlying models.

By maintaining this balance between cutting-edge AI and specialized human expertise, Intezer demonstrates how next-generation security operations need the respective strengths of both to succeed.

Take a tour of the Autonomous SOC Platform to see how it all comes together.

The post The Human Element in Intezer’s AI SOC: Balancing Automation with Expertise appeared first on Intezer.

Article Link: https://intezer.com/blog/incident-response/the-human-element-in-intezers-ai-soc/

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